About our training courses

AdvanTel has created programs to make sure customers are constantly informed of all the latest features of our best-of-breed service offerings.

AdvanTel University‛s curriculum has been developed by our experienced staff members that can provide you with the right education for your business strategy.

Upcoming Courses

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ADVCM-101 Avaya Communications Manager Basic Administration

Jun 2013

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Audience: Anyone responsible for administering Avaya telephony solutions with Avaya Aura Communication Manager.

Course Objectives
Upon completion of this course you will be able to:

• Identify Avaya Aura Communication Manager components and configurations
  
• Identify the major types of servers, gateways, circuit packs and media modules
  
• Explain the duplication and reliability options
  
• Use the Avaya Site Administration and Web Interface tools
  
• Create a dial plan
  
• Identify various types of phones and add stations
  
• Configure class of service and class of restriction
  Configure basic features
  
• Create abbreviated dialing
  
• Configure call coverage
  
• Configure group features
  
• Customize attendant consoles
  

• Set up trunk groups

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ADVCM-102 Avaya Communications Manager Advanced Administration

Jul 2013

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Audience: Any senior team member responsible for administering advanced functions of Avaya telephony solutions with Avaya Aura Communication Manager.

Course Objectives
Upon completion of this course you will be able to:

• Use the advanced features of Avaya Site Administration and Web Interface tools
  
• Create an advanced dial plan
  
• Configure advanced class of service and class of restriction
  
• Configure advanced features
  
• Configure advanced call coverage
  
• Configure advanced group features
  
• Customize attendant consoles using
  

• Set up advanced trunk groups

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ADVCM-103 Avaya MSS/Exchange Advanced Administration

Aug 2013

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This course provides training basic system administration activities using Avaya Modular Messaging. The workshop includes various system features and functions, plus hands-on labs on using the Modular Messaging administration tools.

Course Objectives
Upon completion of this course you will be able to:

• Access the Modular Messaging MAS MSS system
• Add, move and change
• Add a mailbox and reset passwords
• Review of class of services
• View historical activities
• Manage mailboxes and voicemail system configuration
• Report and monitor system ports
• Back up the system and translations
• Set and review system alarms
• Basic system maintenance
• Apply patches
• Install the Windows and Avaya MM
• Change subscriber options and web subscriber options
• Modify coverage paths