The Aura Alliance creates a consistent, predictable, and cost effective framework for your organization by maintaining consistent service levels, pricing and technical skills across all countries:
Global Coverage. The Aura Alliance covers more than 50 countries spanning all of the major regions of the world.
World Class Skills. The Aura Alliance engineers are highly trained and certified professionals across all products and services.
Uniform Global Capabilities. The Aura Alliance offers flexible service options from local in field support, to standardized / centralized billing, to single point of contact for all actives.
Consistent and Predictable Service Levels. The Aura Alliance provides consistent global service levels that your enterprise can depend on no matter where your office is located.
The Aura Alliance differentiates itself from other global partnerships by the disciplined approach it adopts to providing customers with seamless planning, implementation and support for complex converged projects that cross international boundaries.
Aura Alliance Brochure
The Aura Alliance achieves this by doing things differently:
All Alliance members are committed to a contract that sets standards for customer services.
The Alliance’s ongoing development program gives customers the management solutions they need.
The Alliance has a presence in more countries than any other.
- Communication Management Platform
The Alliance’s remote monitoring and management platform facilitates consistent service levels and a single point of contact for global customers.
The Alliance encourages knowledge transfer between members to ensure the most effective solutions for customers.
Aura Alliance Service Levels