Careers

As a growing provider of best-in-class networking solutions, Advantel prides itself on finding highly-motivated team players. If you’re looking for a company that will recognize your skills and reward you with a competitive salary and benefits package, Advantel is the right place for you.

Open Positions at Advantel Networks

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Position: Help Desk Specialist I

Position: Help Desk Specialist I
Classification: Non-exempt
Reports to: Service Manager
December 26, 2017

Job Description

The Help Desk Specialist I is responsible for providing tier 1 technical assistance and customer support related to unified communications, data networking systems, and associated applications for Advantel’s commercial and government clients. The Help Desk Specialist I responds to requests and queries, isolates problems, and determines and potentially implements solutions. The Help Desk Specialist I documents all activities by creating and managing support tickets in TigerPaw and works closely with our customers to quickly resolve tier 1 issues, dispatch local resources to customer sites when required, and manages all scheduling of technical resources and escalations to tier II and tier III support.

Essential Functions

  • Take ownership of all tier I issues and routine move, add, and change requests.
  • Diagnose system issues, identify alternative solutions, and implement appropriate corrective action or escalate to tier II/III support
  • Interact with PMO, Advantel professional services, NetOps, sales team, and management, and work with manufacturer to resolve issues.
  • Respond to customers’ maintenance issues and answer questions.
  • Coordinate resources and manage small projects that may be considered “less complex.”
  • Provide end user and basic administration training.
  • Communicate with co-workers, management, clients, and others in a courteous and professional manner, under sometimes stressful circumstances.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.

 

Competencies

  • Excellent written and verbal communication and presentation skills, including the use of white boarding and web collaboration tools.
  • Excellent written and verbal communication and presentation skills, including the use of white boarding and web collaboration tools.
  • Working knowledge in data technologies such as QoS, routing, and switching.  Comfort working with different protocols such as H.323, SIP, QSIG, RTP, and TRCP.
  • Computer literacy and fluency in Microsoft Office applications including Visio, Excel, PowerPoint, and Word.
  • Good organizational and time management skills.
  • Accurate attention to detail. Ability to follow instructions, respond to management direction, and solicit feedback to improve performance.
  • A willingness to conform with and abide by all regulations, policies, work procedures, and instructions.

 

Work Environment

tThis position can be performed from an Advantel office, or virtual office via remote access to customer systems. Some travel to customers’ facilities may be required, which may include a variety of business settings, including office, retail, and industrial. Approximately 10% of the employee’s time will be spent at the customers’ facilities.

 

Physical Demands

The bulk of these job duties will be achieved through a combination of sitting (including while traveling) (85%), walking and standing (10%), and reaching, bending and stooping (5%).  This position requires the ability to lift up to 25 pounds, including lifting equipment, files and other documents, to operate and carry a laptop, and to speak clearly and effectively.
Position Type/Expected Work HoursThis is a full-time position.  Days and hours of work are Monday through Friday, 8:00 AM to 5:00 PM.  Offsetting of standard hours could come into play to meet the needs of the customers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice, as required by the Company.

Education

  • Associate’s degree or equivalent relevant experience (2 years minimum)
  • Two to five years or Customer Service or related relevant experience
  • Contact center experience highly desired
  • Telecom or data experience highly desire
  • Must be MS proficient.

 

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Wireless Systems Engineer

Position: Wireless Systems Engineer

With the widespread adoption of handheld wireless devices and BYOD; the growth in our wireless business has tripled in the past few years. Aruba/HPE Networks and Ruckus has identified Advantel Networks as a focused growth partner and we are hiring networking professionals with at least 2 years experience with 802.11a/b/g/n/ac design and deployment or 4 years of general network engineering experience.

Essential Functions

  • Attending training courses (online and classroom), performing self-study, obtaining and maintaining certifications (on an on-going basis)
  • Under supervision from a senior engineer (initially), Program, Install, Maintain, and Troubleshoot Routers, Switches, Firewalls, Wireless Controllers, and wireless AP’s from various manufacturers.
  • Document work using tools such as Microsoft Visio, Word, Excel, Power Point, and our business software TigerPaw.
  • Some after-hours and weekend work
  • Present technical information to both technical and non-technical audiences

 

Competencies

  • Current Juniper, Cisco, Aruba, Ruckus, (or equivalent) certifications: JNCIA, JNCIS, CCNA, CCDA, CCIP, ACMP, ISE
  • Four year degree is required (or equivalent experience)
  • Working knowledge of the TCP/IP protocol stack and services.
  • Wireless certifications and/or experience required
  • Working knowledge of Cisco IOS command line (Juniper JUNOS command line experience highly desirable)
  • Working knowledge of Internetworking concepts and routing architecture.
  • Working knowledge of 802.11 concepts and architecture
  • Experience with Wireless assessment tools such as Ekahau or Air Magnet
  • Working knowledge of QOS in the LAN, WAN, and WLAN
  • Must enjoy and be willing to learn new technologies on an ongoing basis
  • Must also be able to travel and work occasional weekends and after-hours as required
  • Excellent (English) verbal and written communication skills are a must
  • Must be able to function well both individually and as part of a team

 

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Position: Sales Support Specialist

 

Position: Sales Support Specialist

Reports to: Regional Sales Manager

The Sales Support Specialist role is an internal sales support position for assisting Account Managers with back-end sales processes and support. Sales support activities can include building customer quotes, customer communications, sales database updates, RFP coordination, and other sales support tasks as needed. The Sales Support Specialist position will report to the Regional Sales Manager while coordinating with the Account Managers in each region.

Essential Functions

  • Assist Account Managers with the building and delivery of RFP responses
  • Manage the organization and archiving of completed proposal content in SharePoint
  • Monitor and communicate new RFP postings
  • Assist Account Managers in submitting various manufacturer deal registrations (ex. Avaya, Cisco OIP/TIP registrations)
  • Track and report on the status of existing registrations for the overall sales team
  • Assist Account Manager with duties such as building quotes or assisting with customer communications (ex; event invitation and follow up)
  • Assist in quote creation in Tiger Paw when Account Manager is unavailable or deal size is under $2,000.00
  • Submit special bid request to manufacturers on behalf of Account Manager
  • Create Sold To location for new customer locations in Tiger Paw
  • Assist Account Manager with PARS and associated documents to Contracts for conversion of orders
  • Assist Account Manager in providing order status to customer (tracking #’s, timeline for delivery or expediting through purchasing for rush orders)
  • Request return authorizations (RMA’s) when necessary
  • Assist Account Manager upon request to modify/update opportunities and quotes in Tiger Paw when Account Manager unavailable
  • Assist Account Manager to create Change Orders under $2,000.00
  • Assist in customer records reconciliations with manufacturer

 

Performance Standards

  • Excellent communication skills, both verbal and written, are fundamental to this role
  • Detail oriented with strong organizational skills.
  • Deadline driven, with ability to prioritize requirements is a must.
  • Resourceful and flexible to job needs
  • Ability to handle high levels of stress

 

Communication and Interpersonal Skills

  • Able to articulate and effectively present information over the phone, and in writing
  • The ability to comprehend and follow detailed instructions and process requirements
  • The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy, discretion, and trust
  • Exceptional negotiating and influencing skills

 

Technical Requirement

  • Familiarity with Avaya and Cisco Systems products and services preferred
  • Strong understanding of current sales/marketing techniques, unified communication (UC) and data networking
  • Strong computer skills, MS Office suite (Word, Excel, PowerPoint, etc.) and Tiger Paw CRM is a must and knowledge of Visio preferred
  • Typing 55-65 WPM preferred
  • A working knowledge of accounting and finance principles is beneficial

 

Education and Experience

  • BS degree in Business Administration field preferred but not required
  • 1-2 year’s customer service and/or sales experience preferred

 

Position Type/Expected Work Hours

This is a full-time, exempt position. Advantel’s typical work hours are between 8:00 AM to 5:00 PM, Monday through Friday, however, the Sales Support Specialist is responsible for managing his or her schedule according to the needs and demands of their internal customers and assigned Account Managers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice, as required by the Company.

Apply Now